After reading a lot about businesses using social media to get themselves out there, I wanted to find out if there were any downfalls or reasons why some people chose to stay away. I've used Facebook for the last 4 years for my business and it's always been a good tool for me, without it I wouldn't have got around 80% of my work and so I'm interested to learn about what I might be doing wrong/could be doing better. I know myself that I could easily do a lot more to get more work but at the moment I get just enough without even having to try very much anymore so I find that in some cases, if you put enough effort in at the start then Facebook almost does the rest for you (depending on several factors, of course).
I found this article which goes over someones personal opinion as to why Facebook might not be the best tool for every business out there.
http://janetfouts.com/facebook-not-for-business/#axzz3Y7b1W1Hw
Facebook is great for touching base with your long lost school friends, posting your family pictures or participating in one of the many groups on a personal level, but therein lies the problem with Facebook. It’s entirely too personal. You can create a profile on Facebook and post only your professional information. You can create a group for your business and a fan club for your products. What you can’t really do is effectively control where it goes from there.
If people “friend” you or join your group, you’re opening the door to their profiles and their friends’ profiles and you’d be amazed what people post out there. Before you know it, you and your market can be knee deep in invitations to hook up, embarrassing videos and pictures of friends and loved ones or people you don’t even know, and a host of invitations to time-sucking games and vampire battles. Employers have used the network to do background checks on potential employees.
Virgin Atlantic fired a group of service attendants for their discussions on their Facebook group even though Virgin has their own Facebook page for the company. The employees were not following company policy and they paid for it.
I’m not saying there isn’t a place for Facebook in your social media plan. I’ve got a profile and I have thrown a sheep and had a werewolf fight or two myself. What I AM saying is that Facebook is not where I go to connect or collaborate professionally.
In addition, with the advent of Facebook Connect, the new web-wide sign-in system, pretty much anything you or your friends do online becomes shareable data.
So, bottom line?
I know there are those who say Facebook is the be-all end-all for business. The fact is, it’s not for all businesses at all. The people who tell you it’s a necessity may mean it’s a necessity for them. They’d love to build you a Facebook page. It’s one of the easiet things you can do on a network yet people make a living doing it for you.
Before you decide to go there, take a good long look at what you want to accomplish and what your options are. If Facebook is a good fit for you great, but if it’s not? Don’t lose any sleep over it.
I also found this article talking about the 'dark side' to Facebook and it goes over 10 key points as to why it's 'bad'.
http://www.brighthub.com/internet/web-development/articles/92499.aspx
1) Privacy: "Good Privacy" is not really a term associated with social networking, especially with a giant like Facebook that is considered to be the backbone of social networking. Be careful about what you post as a status update or on another person's wall. Double check your privacy settings to see what information is available. Applications and other users can take advantage of you if you are not cautious enough.
2) Addictive: With tons of applications available out there, Facebook is one of the most addictive sites on the Internet. People get hooked on applications and games like Farmville, Mafia Wars, etc. Many schools report that the average grade of students has gone down and the main cause is social networking sites. People may end up losing jobs if they are caught socializing during work hours, when instead they should have been working.
3) Unwanted Information: You would like to keep your Facebook use to a minimum but your friends are constantly sending you requests to join them in social games, or sharing information that is really better kept a secret. There are options to hide or block applications or users, but new applications are always popping up to take their place.
4) Impact on Career Life and Personal Life: People add their colleagues, family and friends to their friends' list. Make a negative comment about anyone, and it is extremely easy to find. This can be especially detrimental at your workplace. Don't think about telling friends you're looking for a new job or complaining about your boss when you have them as a Facebook friend! Depending on your job, you may also be in trouble if a friend posts pictures of you with a drink in your hand or at a party. If you work with young children or in certain professional roles, this could be grounds enough to get you fired.
5) Facebook Places: The last straw of your privacy. Facebook places lets your friends know where you are and what you are doing. What's more, you will be spammed by others' updates too, on their whereabouts which can be very disturbing. So if you want to have your coffee in peace, make sure that your Facebook privacy settings are as per your requirements.
6) Scams: With so much of your private information available in your Facebook account, it's easy for scam artists and hackers to use this information to target your other accounts—such as, email, banking, and PayPal.
7) Virus Attacks: No matter how secure a website is, hackers always find a way around so they can try to spread worms and viruses via the website. Since news spreads very fast on Facebook, a click on an unknown link is all that is needed to spread the virus to your friends, their friends and so on. It is always good to be careful before clicking links and following them.
8) Trouble Deleting Your Facebook Account: Until 2007 Facebook never completely deleted a user's information even when they deleted their account. It was more like suspending an account, which meant, one can get their account and all the information back anytime if they decided to join Facebook again. In 2008, Facebook introduced an option to permanently delete the account. Even today, one has to be sure not to just deactivate their account but also check other preferences to make sure that your account is completely deleted.
9) Monopoly: Facebook is the center of all business advertisements, thanks to its huge fan base. This is affecting many other small companies and startups that have no other choice but to link themselves to Facebook to market their products. Even startups force themselves to join Facebook to promote their products.
10) Health Concerns: In the year of 2009, Facebook was the most visited site on the Internet. People spend a lot of time interacting with others and checking on what other people are doing, and you can forget to take care of yourself. Prolonged time online can lead to various health issues like headaches, back aches, eye strain and a long list of other maladies.
Protect yourself by using proper privacy settings, and don't use the same Facebook password that you use for other online accounts. There are real gifts, real games, and real people out there. Interact with them in real life and use Facebook as a tool to keep in touch with people, but not the only means of doing so.
In my opinion, privacy isn't really an issue as you can quite easily control and check over your privacy settings and control who see's what. In terms of businesses, most would want people to see all their information anyway (it's not like your bank details are posted on there!). There is, I guess, always going to be a problem with it being a distraction. Even business pages see posts from others and can quite easily start to read other posts and before you know it your miles away! In terms of mixing your personal life with work, I suppose it can be hard at times if you see a post from a family member or friend and want to comment on it but you just have to draw a line and be careful to make sure your on your personal account, rather than business. I do think that scamming could definitely be clamped down on! If somebody was to hack your business account, this could cause a lot of damage which may not be repairable. There definitely needs to be more in place to stop this, especially as it's extremely easy to copy somebody's account and steal all their images and information, pose as them and you would never even know as they can block you from seeing it all. There are always virus' going around but if you've been using it for a while (or do your research) it's really easy to spot them and therefore avoid them. Yes, Facebook may be the 'centre of all business advertisements', but there's no reason why small business can't advertise there also. Although a Facebook account may be free, and you can do so much free advertising off your own back, you can pay for advertisements just like the big companies do. You may not get as many advertisements due to money invested but it still puts you out there and I don't believe that it's any better for big businesses as it is for small. It's inevitable that big businesses are going to be out there more as they have more money to throw away on advertising, that has nothing to do with Facebook itself.
I think this article does make some valid points, but most of them can easily be overcome and I don't think that they outweigh the positives.